Customer Satisfaction Index (CSI) in respect of the completed projects

Sl.No Year CSI on a 5point scale
1 2004-2005 4.30
2 2005-2006 4.40
3 2006-2007 3.80
4 2007-2008 4.20
5 2008-2009 3.98
6 2009-2010 4.30
7 2010-2011 4.51
8 2011-2012 4.29
9 2012-2013 4.50